PRIVACY AND DATA SECURITY POLICY

Cesar’s Snow Removal

Effective Date: November 2, 2025

1. Introduction, Data Controller, and Legal Compliance

At Cesar’s Snow Removal, your privacy is our priority. This policy details how we manage, protect, and use the Personal Information (PI) you provide, adhering to **Massachusetts law (M.G.L. c. 93H and 201 CMR 17.00)**.

Who We Are

Our website address is: https://masnowremoval.us. The data controller for this policy is Cesar’s Snow Removal.

2. Information We Collect (Direct Contact vs. Website Interaction)

A. Information You Provide Directly (Service Contract Data)

We collect PI to provide our snow and ice management services. This information includes your name in combination with:

  • Contact and Location: Physical address, email address: info@masnowremoval.us, and phone number: (781) 824-2260.
  • Financial Information: Billing details necessary for processing payments.

B. Data Collected from Website Interaction

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

3. How We Share and Retain Your Data

Who we share your data with

  • Service Providers: We share data only with entities assisting us with billing or software management, contractually requiring them to meet Massachusetts data security standards.
  • Legal Requirement: If mandated by law.
  • Password Resets: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

  • Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
  • Registered Users: For users that register on our website (if any), we also store the personal information they provide in their user profile. This data is retained as long as the account is active.
  • Service Contract Data: Data required for administrative, legal, or security purposes related to service contracts is retained as required by law.

Prohibition on Selling: Cesar’s Snow Removal will not sell, rent, or trade your Personal Information.

4. Security, Compliance, and Your Rights

Data Security Commitment (201 CMR 17.00 Compliance)

In compliance with Massachusetts law, we maintain a Written Information Security Program (WISP). Measures include restricted access, strong password protocols, and encryption for all sensitive transmitted and portable data.

Disclaimer on Cyberattacks (Risk Clause)

Cesar’s Snow Removal maintains rigorous security standards, but no system is flawless.

Risk Clause: You acknowledge and agree that despite our security measures, Cesar’s Snow Removal cannot guarantee the absolute security of information transmitted or stored. In the unlikely event of a security breach caused by a malicious attack or event outside of our reasonable control, you agree that Cesar’s Snow Removal shall not be held liable for any loss, theft, unauthorized disclosure, or damage resulting from such a security violation.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

5. Privacy Contact

To exercise your rights or if you have any questions about this policy, please contact our data representative at:

Cesar’s Snow Removal
Email: info@masnowremoval.us
Phone: (781) 824-2260